1. Introduction
Jackknife Inc. ("Jackknife," "we," "us," or "our") operates the Jackknife website (jackknife.co) and the Jackknife mobile application (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Platform.
Jackknife is a home management platform that helps homeowners build a verified record of their home. We take the privacy of your home data seriously. Your information belongs to you.
2. Information We Collect
2.1 Information You Provide
When you create an account, use our Platform, or communicate with us, you may provide:
- Account information: name, email address, phone number, and password
- Home profile data: property address, home characteristics, age, and condition details
- Home inventory data: appliance and system information including make, model, purchase date, cost, condition, and warranty details
- Documents and records: photos, receipts, inspection reports, insurance policies, permits, warranties, and other home-related documents you upload
- Maintenance and project data: task records, project details, cost estimates, contractor interactions, and service history
- Home Record Score data: information related to your Protection, Knowledge, and Stewardship scores
- Communication data: messages, feedback, and support requests
2.2 Information Collected Automatically
When you access our Platform, we may automatically collect:
- Device information: device type, operating system, unique device identifiers, and mobile network information
- Usage data: pages viewed, features used, actions taken, time spent, and interaction patterns
- Location data: general location based on IP address (we do not track precise GPS location without your explicit consent)
- Log data: IP address, browser type, access times, and referring URLs
2.3 Information from Third Parties
We may receive information from third-party services you connect to your Jackknife account, such as property data providers, public records databases, and contractor networks. We will notify you when third-party data is incorporated into your home record.
3. How We Use Your Information
We use your information to:
- Provide, operate, and improve the Jackknife Platform
- Build and maintain your verified home record, including your Home Record Score
- Generate maintenance reminders, task schedules, and project recommendations
- Connect you with verified service professionals through the Jackknife Pro network
- Send you notifications about your home, including maintenance alerts, warranty expirations, and safety recalls relevant to your documented systems
- Communicate with you via email, phone, and push notifications about your account, Platform updates, and relevant home management information
- Analyze usage patterns to improve our product and user experience
- Protect against fraud, abuse, and unauthorized access
- Comply with legal obligations
4. How We Share Your Information
4.1 We Do Not Sell Your Data
Jackknife does not sell your personal information or home data to third parties. This is a core principle of our business. Your home data is yours.
4.2 Limited Sharing
We may share your information in the following limited circumstances:
- Service professionals: When you choose to connect with a contractor through the Jackknife Pro network, we share only the information necessary to facilitate that connection (such as your name, contact information, and relevant project details). This sharing only occurs at your direction.
- Service providers: We work with third-party companies that help us operate the Platform (such as cloud hosting, analytics, and email delivery). These providers are contractually required to protect your information and may only use it to provide services to Jackknife.
- Legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.
- With your consent: We may share your information in other ways if you specifically direct or consent to it.
5. Data Security
We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. These measures include encryption of data in transit and at rest, access controls, and regular security assessments.
However, no method of electronic storage or transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. Home record data is retained for the duration of your account to maintain the continuity of your verified home record.
If you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes (such as resolving disputes or enforcing our agreements).
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and portability: You may request a copy of your personal information and home record data in a commonly used, machine-readable format.
- Correction: You may update or correct your personal information at any time through your account settings or by contacting us.
- Deletion: You may request deletion of your account and associated personal information, subject to legal retention requirements.
- Communication preferences: You may opt out of promotional emails at any time by using the unsubscribe link in any email. You may manage push notification preferences through your device settings. Note that we may still send you transactional or account-related communications.
- Document control: You may delete any documents, photos, or records you have uploaded to the Platform at any time.
To exercise any of these rights, contact us at info@jackknife.co.
8. Children's Privacy
The Jackknife Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
9. Massachusetts Residents
If you are a Massachusetts resident, you may have additional rights under Massachusetts data privacy laws, including the Massachusetts Data Privacy Law (M.G.L. c. 93H) and related regulations. We comply with applicable Massachusetts requirements regarding the protection of personal information, including maintaining a written information security program (WISP) as required by 201 CMR 17.00.
In the event of a data breach involving your personal information, we will notify you and the Massachusetts Attorney General's Office as required by law.
10. Third-Party Links and Services
The Platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Platform or by email prior to the changes taking effect. Your continued use of the Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the changes.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Jackknife Inc.
Email: info@jackknife.co
Website: jackknife.co